Privacy policy

This Privacy Policy describes how WE (T5) collect, use and disclose your personal information when YOU (the customer) visit/communicate/make a purchase from our website.

By using/accessing our website, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Why we collect your personal information

As a company, we need to collect personal information about you (from a variety of sources) to:

  • Communicate with you
  • Provide our products 
  • Comply with any applicable legal obligations
  • Enforce any applicable terms of service
  • Protect or defend the services, our rights, and the rights of our users or others

What personal information we collect from you

The personal information we collect from you includes:

  • Basic contact details such as: name, phone number, address, email address
  • Order information such as: name, phone number, billing address, shipping address, email address, payment confirmation
  • Account information such as: your username, password, security questions
  • Shopping information such as: the items you view/put in your cart/add to your wishlist
  • Customer support information such as: the information you choose to include in communications with us like messages (for example)
  • Usage data on how you access and use our website and your account such as: device information, browser information, information about your network connection, your IP address 

Note: some features may require you to directly provide us certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Third parties

We may obtain information about you from third parties who provide services to our website and collect such information in our behalf through online tracking technologies such as: pixels, web beacons, software developer kits, third-party libraries and cookies.

We may also disclose information with third parties such as:

  • Vendors who perform services on our behalf like: IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping, marketing
  • Our affiliates 

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by them, and are not responsible for their policies or practices. 

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

Cookies

We use Cookies to:

  • Power and improve our website and our products/services 
  • Remember your actions and preferences
  • Run analytics and better understand user interaction with the services 
  • Better tailor the services, products and advertising on our website and other websites

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that doing so can negatively impact your user experience and may cause the website to work incorrectly or no longer be available. 

How we use your personal information

We use your personal information to:

  • Provide you with the services 
  • Process your payments
  • Fulfill your orders
  • Send notifications to you related to you account/purchases/replacements/refunds or other transactions 
  • Create/maintain/manage your account
  • Arrange for shipping
  • Facilitate any returns and exchanges 
  • Enable you to post reviews
  • Send promotional materials trough eMail
  • Prevent, detect, investigate or take action regarding possible fraudulent, illegal or malicious activity
  • Provide you with customer support 
  • Improve our products and services

User generated content

You can post product reviews and other user-generated content. However, we are not responsible for the privacy, security, accuracy and use or misuse of any information that you make publicly available through third parties.

Our website may provide links to other websites or online platforms operated by third parties. If you follow links to websites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. 

Our inclusion of such links does not by itself imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the services. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on them. 

Children’s data

Our website is not intended to be used by children, and we do not knowingly collect any personal information provided by them. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us through our Contact page to request that it be deleted.

We do not share personal information of individuals under 16 years of age.

Security and retention of your information

Please be aware that no security measures are perfect or impenetrable, so any information you send to us may not be secure while in transit. We recommend that you do not use unsafe channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors such as whether we need the information to maintain your account, provide the services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases, we may decline your request as permitted by law.

You may have the right to:

  • Request access to personal information that we hold about you, including details relating to the ways in which we use and share your information
  • Request that we delete personal information we maintain about you
  • Request that we correct inaccurate personal information we maintain about you
  • Receive a copy of the personal information we hold about you and to request that we transfer it to a third party in certain circumstances and with certain exceptions

International users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including changes to our practices or other operational, legal or regulatory reasons. In such case, we will post the revised Privacy Policy on this website, update the "Last updated" date and take any other steps required by applicable law.

Contact

If you have any question about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us from our contact page.